Privacy Policy

Last updated: October 2025

1. Introduction

This Privacy Policy explains how Envoy ("we", "us", or "our") collects, uses, and protects information when you use our Shopify invoicing application.

2. Information We Collect

When you install and use Envoy, we may collect the following types of information:

  • Store Information: Your Shopify store name, domain, and contact email
  • Order Data: Customer names, addresses, order details, and line items necessary for invoice generation
  • Usage Data: App usage logs, feature interactions, and performance metrics
  • Support Communications: Messages and information you provide when contacting our support team

3. How We Use Your Information

We use the collected information to:

  • Generate and manage invoices for your Shopify orders
  • Provide customer support and respond to inquiries
  • Improve and optimize our services
  • Ensure compliance with tax and accounting regulations
  • Send important updates about the Service

4. Data Storage and Security

We implement industry-standard security measures to protect your data, including:

  • Encryption of data in transit and at rest
  • Secure HTTPS connections
  • Regular security audits and updates
  • Access controls and authentication measures

5. Data Retention

We retain your data for as long as you use Envoy. When you uninstall the app, we delete your data within 30 days, unless retention is required by law or for legitimate business purposes.

6. Data Sharing

We do not sell your personal information. We may share data only in the following circumstances:

  • With Shopify as required for app functionality
  • With service providers who assist in operating our Service
  • When required by law or to protect our legal rights
  • With your explicit consent

7. International Data Transfers

Your data may be processed and stored in the United States. By using Envoy, you consent to the transfer of your data to the US and other countries where we operate.

8. Your Rights

Depending on your location, you may have the following rights:

  • Access: Request a copy of your personal data
  • Correction: Request correction of inaccurate data
  • Deletion: Request deletion of your data
  • Portability: Receive your data in a portable format
  • Objection: Object to certain processing of your data

To exercise these rights, contact us at support@meetenvoy.com.

9. Children's Privacy

Envoy is not intended for use by individuals under the age of 16. We do not knowingly collect personal information from children.

10. Data Breach Notification

In the event of a data breach that affects your personal information, we will notify you and relevant authorities as required by applicable law.

11. Cookies and Tracking

Envoy may use cookies and similar technologies to improve user experience and analyze usage patterns. You can control cookie preferences through your browser settings.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through the app. The "Last updated" date at the top indicates when the policy was last revised.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: